Size: 5.25" x 2.625"Material Type: Colored 13pt Cardstock Tag Verified Purchase
Product Quality - Great ... Customer Service - Not So Much
On behalf of my company, I ordered 1,000 Fire Extinguisher Tags, and I had paid a lot extra for a 5 Day Turn Around + Expedited 1 Day Shipping.
The day that I placed the order, I was given an ETA of delivery that was over 3 weeks out. I then called Xpress Tags, and the lady who answered informed me that it looked like the computer did not recognize the rush on the order, and that despite the 3 week estimate, the order would most likely arrive the next week. She also suggested that I call back towards the beginning of that week to verify.
I tried calling the next week, but I was on hold for an extended period of time. So, I went to the company's website and used the "Chat" function. I was met with an extremely rude employee who told me that the ETA was still 3 weeks away. When I informed him of the 5 Day Turn Around & Expedited 1 Day Shipping, as well as my previous conversation with the lady from before...he told me, "Well, the ETA is still 3 weeks away."
Fortunately, the first person I spoke with was correct, and my ordered safely arrived on-time. And the product quality is excellent. I had customizations made, and there didn't appear to be any errors. I was very pleased with the product quality.
However, the confusion behind the ETA, mixed with the attitude I received from the second employee I talked with...will make me reconsider who I order from in the future.
XpressTags: We apologize greatly for the confusion with the ETA and that the second employee you had spoken to seemed rude. We will make sure we notify our management of this issue so that it's something we can work on. Sorry again for any trouble.
Thomas
Jul 21, 2023
Size: 5.25" x 2.625"Material Type: HDPE Tag Verified Purchase
Tags
The initial order was incorrect. They told me that they would get another batch on the Way. it was a bit slow but I received them at no additional charge. Very happy.
Bill
Jan 25, 2022
Size: 5.25" x 2.625"Material Type: Fluorescent 13pt Cardstock Tag Verified Purchase
Product Quality - Great ... Customer Service - Not So Much
On behalf of my company, I ordered 1,000 Fire Extinguisher Tags, and I had paid a lot extra for a 5 Day Turn Around + Expedited 1 Day Shipping. The day that I placed the order, I was given an ETA of delivery that was over 3 weeks out. I then called Xpress Tags, and the lady who answered informed me that it looked like the computer did not recognize the rush on the order, and that despite the 3 week estimate, the order would most likely arrive the next week. She also suggested that I call back towards the beginning of that week to verify. I tried calling the next week, but I was on hold for an extended period of time. So, I went to the company's website and used the "Chat" function. I was met with an extremely rude employee who told me that the ETA was still 3 weeks away. When I informed him of the 5 Day Turn Around & Expedited 1 Day Shipping, as well as my previous conversation with the lady from before...he told me, "Well, the ETA is still 3 weeks away." Fortunately, the first person I spoke with was correct, and my ordered safely arrived on-time. And the product quality is excellent. I had customizations made, and there didn't appear to be any errors. I was very pleased with the product quality. However, the confusion behind the ETA, mixed with the attitude I received from the second employee I talked with...will make me reconsider who I order from in the future.